Terms & Conditions
CANCELLATION AND RESCHEDULE OF APPOINTMENTS
Permanent Beauty Aesthetics operates on a 48 hour cancellation policy. Our cancellation policy is in place to ensure that we are able to maximise our appointment availability for all of their clients. This ensures that we are able to offer a cancelled appointment time to a client who needs it. Should you need to cancel or reschedule, we kindly ask that you call us at least 48 hours before your appointment. Any cancellation within 48 hours will result in your treatment being redeemed, or payment protection policy being applied, and your card will be charged. The below table indicates the charges within each notice period, which applies to pre-paid treatments from a package, single treatments, consultations and other paid appointments.
Our Aesthetic Consultations are complementary, however a small deposit to secure the time slot (Aesthetic Consultation like for lip fillers or some other treatments - £20). Should you not wish you go ahead with the suggested treatment your deposit will be refunded. If you wish to book a treatment on the day, a deposit will be taken for the treatment. The deposit amount will depend of the price of the treatment that you wish to have. Should you not want to go ahead with the treatment or if you are unsuitable for the treatment the deposit fee is non refundable. We thus advise all our clients/patients to have a consultation first so that we can review the Medical History and ensure that the treatment you wish to have is the right for you.
Payments related to purchase of any professional devices:
The advanced payment covers manufacturing costs and is non-refundable.
Purchases of any treatments, treatment courses or EM sculpting treatments are NON - REFUNDABLE, however can be transferred to alternative aesthetic treatments or a credit note within 14 days of purchase. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non refundable for hygiene reasons.
We kindly request you to arrive 10 minutes prior to your first appointment time to complete any documentation (including Medical History and Consent Forms). We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.
We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.
Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won/gifted by Permanent Beauty may have a shorter validity than 12 months.
All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.
For referral client, both the client that has referred and the client that has been referred receive a £25 voucher to use towards any treatments in the clinic. The referral voucher is valid for 3 months from the issue date, and only one voucher can be used per treatment or course of treatments.
Complaints should be made by e-mail. We aim to acknowledge complaints within 5 working days.